2021-03-08 16:21
Amazon sponsored ads are now part of every major seller’s arsenal. The retail giant’s advertising solutions now account for over 12% of all digital advertising spend. In a market… Read More
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Ecommerce Customer Support And Seller Advice | Xsellco Blog
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Helping online sellers succeed is our passion. We believe that online selling should be simple and profitable.
2021-01-22 12:23
2021 has started with a real sense of optimism, not just in our personal lives but for our businesses as well. At xSellco, we have resolved to help the eCommerce community to learn, grow, an… Read More
2020-12-17 16:01
xSellco has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards.
The Deloitte Technology Fast 50 Awards, one of Ireland’s foremo… Read More
2020-12-03 15:12
If you’re an online seller of quality products, you undoubtedly already know the importance of getting in front of a large audience of potential customers. Yet, with so many ecommerce… Read More
2020-12-01 15:01
Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains a popular shopping site for billions o… Read More
2020-11-26 17:22
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
Before making a purchase, a consumer is… Read More
2020-11-24 18:07
Selling on Amazon can be a lucrative business once you get your strategy right! But being a third-party (3P) seller isn’t the only way you can run a successful ecommerce business.
Did… Read More
2020-11-19 12:56
Amazon is an ecommerce giant. It’s a platform that offers colossal reach, and importantly, massive potential for UK Amazon sellers to reach a vast audience in Europe by utilising the o… Read More
2020-11-17 16:33
Is ecommerce overtaking traditional brick-and-mortar retail? Yes. It is. What? You want more? Well alrighty then, let’s explore the differences, comparing ecommerce with retail to find… Read More
2020-11-12 12:43
‘Knowing your numbers’ has never been more critical. Whether you are an Amazon or eBay seller, whether you have a Shopify store, or you sell across many platforms, keeping a hand… Read More
2020-11-10 11:35
Choosing an ecommerce platform for your business can be tricky. There’s so much choice out there and comparing features such as templates, looking at benefits and pricing can be overwh… Read More
2020-11-05 15:00
Gemma knew that Smart Shopping with xSellco could potentially be a business win, but was worried about a risky move right at the start of the busiest quarter of the year.
Gemma Andrews… Read More
2020-11-03 12:00
Have you ever thought about the logistics of the Amazon Supply Chain? As an Amazon seller, you will likely rely on this chain every day without even realizing what a vast, complex, and criti… Read More
2020-10-27 12:31
Counterfeit products and dishonest sellers will unfortunately always be prevalent across ecommerce marketplaces, even on big players like Amazon. There will always be people trying to rip of… Read More
2020-10-23 09:00
If you want to grow your Amazon business, you’ll consider using a repricer sooner or later. When the head-scratching is over, you’ll need to know – which Amazon repricing s… Read More
2020-10-22 12:58
Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that… Read More
2020-10-14 13:15
Google shopping is the place to be. Taking advantage of free listings and appearing on organic searches is a no-brainer for retailers, especially in the new normal when online shopping is mo… Read More
2020-10-13 13:07
Amazon has always had a unique business structure and strategy for growth, which has enabled them to take over almost 50% of the entire US ecommerce market. From 2019, their net revenue has… Read More
2020-10-01 13:50
Last Christmas, Amazon reported record-breaking sales with SMBs on the marketplace accounting for 50% of the items sold. This year, sellers of every size are gearing up for the holiday seaso… Read More
2020-09-25 13:48
We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal buyers and sellers in good time. The problem… Read More
2020-09-03 10:51
How is coronavirus impacting eCommerce? With the all-important final quarter looming, we’re comparing customer service statistics to see the predicted impact on Q4 from COVID-19.
With… Read More
2020-05-19 11:37
xSellco is delighted to be able to make a donation to the Good Grub Initiative, an amazing not-for-profit organisation providing fresh fruit and vegetables during the COVID-19 crisis to chil… Read More
2020-04-20 10:45
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right? Well, it is! Because 73% of… Read More
2020-03-27 15:20
MESSAGE FROM OUR CEOFriday 27th March 2020
We are living in a time of unprecedented change. We are seeing profound social and economic changes unfold as the world endeavours to tackle COVID… Read More
2020-03-19 15:49
Loyalty cards broke my wallet.
My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly l… Read More
2020-03-10 09:30
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support do… Read More
2020-01-13 12:03
US Autoparts is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they provide over 1 million high quality vehicle parts to approxim… Read More
2019-12-18 15:25
eCommerce growth is set to continue in 2020 with global online sales expected to increase by nearly 19%, meaning $4.2 trillion of online sales will be made around the world next year! Let&rs&hell…Read More
2019-12-06 14:56
Using Amazon feedback requests is a great way for online sellers to grow their positive reviews and ratings in a fiercely competitive environment.
But have you recently been suspended from s… Read More
2019-12-04 14:50
Last Christmas, Amazon reported record-breaking sales with SMBs on the marketplace accounting for 50% of the items sold. This year, sellers of every size are gearing up for the holiday seaso… Read More
2019-11-28 15:43
Last year, Amazon announced that Cyber Monday was the biggest day in the marketplace’s shopping history. eBay also reported its highest ever day of sales on Cyber Monday, slightly high… Read More
2019-11-27 11:01
Black Friday has become a huge shopping tradition. Last year, more than 165 million Americans shopped online or in-store over the Thanksgiving weekend. 41 million of these shopped online onl… Read More
2019-11-22 10:18
Customer expectations have been steadily rising over the past two decades in line with the growth of online retailing. Advancements in eCommerce have created a ‘want it now’ envi… Read More
2019-11-20 09:04
With 1.83 million buyers, eBay is one of the world’s most popular online marketplaces. It empowers businesses of every size to connect with an international audience. But with 1.4 bill… Read More
2019-11-15 11:04
Alibaba and AliExpress are cornering a huge slice of the online B2B and B2C retail markets – but who are they for, how do they work and which platform is best for dropshippers looking… Read More
2019-11-13 10:53
With Amazon’s share of the eCommerce market expected to reach 50% by 2021, more and more merchants are looking to increase sales by joining the marketplace. It’s important to pri… Read More
2019-11-08 12:31
For many eCommerce businesses, expanding internationally presents the ultimate goal for continued growth. With over a quarter of the people around the world now shopping online there is a hu… Read More
2019-11-06 13:51
Choosing the best shopping cart software for your business will depend on a number of factors, from company size and goals, to the level of technical know-how on your team.
When setting up a… Read More
2019-11-01 14:14
When setting up as a seller, the first big decision is whether your account will be Fulfilled by Amazon (FBA) or Fulfilled by Merchant (FBM). This indicates how future orders will be fulfill… Read More
2019-10-30 13:38
If you’re a B2B Amazon seller who’s yet to discover the benefits of using the Amazon Business platform -a separate but linked arm of the ever-popular eCommerce giant – you… Read More
2019-10-25 10:53
Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new way to get ahead of the competition? Much like an iceberg, 90% of how you are… Read More
2019-10-23 11:14
eBay is one of the world’s most established eCommerce marketplaces, with over 180 million active users in the first quarter of 2019. The platform allows merchants of all sizes to incre… Read More
2019-10-18 11:11
Black Friday has been a longstanding fixture of the retail calendar in the United States, with the traditional post-thanksgiving discounting dating back to the early 1950s.
While the tra… Read More
2019-10-15 12:20
Suppressed Amazon listings are surprising common to online retailers, especially ones who are just starting out on the platform, or those selling a large number of different items.
While… Read More
2019-10-11 11:23
eCommerce in 2019 is a fiercely competitive environment, so make sure you’re using the best Amazon seller tools to help give your business a competitive advantage.
Amazon seller so… Read More
2019-10-09 07:37
It’s always heartening to see those numbers of followers, subscribers or likes rise steadily on social media. There’s nothing nicer than being loved.
Except there is. Turning… Read More
2019-10-03 13:30
Black Friday and its online cousin Cyber Monday have been a major part of the retail calendar for at least 15 years now (Black Friday several decades earlier) and still, they’re a subj… Read More
2019-10-02 09:56
Spending hours on hold subject to the monotonous tones of an obscure Nineties playlist are a thing of the past – social media has revolutionized customer support.
A tweet, an Instag… Read More
2019-09-30 14:52
At xSellco, we get quite a few customers who want to upgrade from Zendesk or other generic support systems to our purpose built eCommerce focused solution. Below I examine the three things y… Read More
2019-09-26 13:00
With so many channels and platforms where difficult customers have the chance to vent their fury, trying to manage all of them can be like trying to juggle with jelly. But with a step-by-ste… Read More
2019-09-24 13:34
If you’re thinking about starting a dropshipping business or you’re already using this method to generate a profit but want to increase revenue by adding new product lines, this… Read More
2019-09-18 13:05
xSellco have become the first software provider to offer native customer support integration with Instagram. Users of eDesk – xSellco’s eCommerce customer support software &ndash&hell…Read More
2019-09-06 10:55
In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. eCommerce customers enjoy access to a huge variety of goods and s… Read More
2019-09-02 12:45
The importance of customer service management should be a no-brainer. In a world where more and more businesses are shifting exclusively to selling in the digital space, eCommerce customer s… Read More
2019-08-28 14:34
Great customer support is the lifeblood of every ecommerce business. Whichever platform you sell on, whatever sector you serve, competition is fierce and five-star ratings and positive revie… Read More
2019-08-26 10:21
With more than 40% of all online sales taking place via Amazon, the world’s largest eCommerce website is an essential marketplace for online retailers. Your success on the site, howeve… Read More
2019-08-08 13:52
Hiring a support team is an inevitable step on the way to becoming a successful eCommerce business. It’s a rite of passage during which customer queries are usually seen as a sales tax… Read More
2019-07-03 10:40
The eDesk team have been working to design and enhance features for our eCommerce helpdesk so our customers can halve the time and cost of support.
Create your own AI templates
The per… Read More
2019-07-03 10:39
The Repricer.com team have been working to design and enhance features so our customers can stay competitive, reprice faster than ever and increase the chances of winning the Buy Box.
Ple… Read More
2019-07-03 10:34
Over the last 6 months the Repricer.com team have been improving product functionality so you stay competitive, reprice faster than ever and increase your chances of winning the Buy Box… Read More
2019-07-03 10:16
We are delighted to announce that FinancesOnline has recently awarded us the Rising Star Award and Premium Usability Award 2019.
Here at eDesk we are continuously striving to offer the be… Read More
2018-10-25 11:55
Our latest innovation to win you more Buy Box is the xSellco Buy Box Predictor, available in the Plus and Ultimate repricer packages.
The xSellco Buy Box Predictor is our own proprietary al… Read More
2018-08-29 11:32
When it comes to retail, the customer calls the shots. In 2018, they decide where the sale takes place. The modern consumer wants it all; convenience, choice and a low price. One of the ways… Read More
2018-08-22 09:02
Many online shoppers expect that shipping will be free, regardless of the item’s size or weight. If you want to be competitive, then you’re probably going to have to shoulder the… Read More
2018-08-15 05:45
With more than 171 million active buyers, it’s clear that eBay is still a popular destination for online shoppers. But this popularity comes with extremely high demands for faster, che… Read More
2018-08-08 05:45
Amazon Prime Day 2018 has come and gone and online shoppers snapped up all sorts of deals. So it’s time to consider what made the top sellers stand out in a marketplace jungle filled w… Read More
2018-07-30 05:45
Online retail sales in the USA increased by 16 percent to reach $453.5 billion in 2017, compared to in-store sales growth of just 3.4%, according to a U.S. Census Bureau report, proving once… Read More
2018-07-25 05:45
Amazon Prime Day 2018 is in the books.
We have gathered together all of the eye-popping statistics, including our own internal metrics here at xSellco, to bring you a comprehensive overview… Read More
2018-07-19 13:51
When it comes to being a successful seller on Amazon, fast customer support is vital. An efficient strategy can help reduce the number of returns, improve your team’s overall performan… Read More
2018-07-18 11:19
When you’re selling online, the most important piece of the puzzle is getting your product in front of the right audience. It may sound simple, but if your product isn’t being se… Read More
2018-07-04 07:00
Online merchants have a problem: less than 5 percent of buyers leave Amazon seller feedback after a purchase.
More often than not, it has nothing to do with the quality of customer service r… Read More
2018-06-27 11:58
Every e-commerce business knows the relevance of customer feedback—and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business… Read More
2018-06-20 08:30
When you first start selling online, receiving negative customer feedback can feel like a real kick in the teeth. You’ve put in all the hard work to get the order out but have fallen s… Read More
2018-06-13 13:32
As the old saying goes, if something seems too good to be true, it probably is. And in the case of dropshipping, all is not what it seems for both the buyer and seller.
With e-commerce reven… Read More
2018-06-07 07:00
Has your e-commerce business ever been the victim of dirty seller tricks? xSellco teamed up with Cynthia Stine, founder and president of eGrowth Partners, to reveal the precautions… Read More
2018-05-30 08:21
It’s been six months since Amazon launched in Australia and the e-commerce giant is on track to smash the competition.
Amazon.com.au went live on Dec. 4, 2017, boasting more than 2,000… Read More
2018-05-21 11:21
E-commerce sales in the European Union increased by double digits in 2017 to hit €602 billion, yet VAT fraud costs EU member states as much as €50 billion each year.
The reason? Wh… Read More
2018-05-18 10:00
Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain U.S. cities. Super-fast delivery won’t… Read More
2018-05-14 15:45
Think Amazon account suspension is a rare occurrence? Think again. The company takes no prisoners when it comes to poorly performing accounts and bad actors.
It’s well documented that… Read More
2018-05-10 06:45
“No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had in any environment,” said Andy O’Kelly, chief… Read More
2018-05-08 06:45
Amazon has come a long way from its roots as an online bookseller operating out of founder Jeff Bezos’ garage. Today it’s the fourth most valuable company in the world, estimated… Read More
2018-05-02 06:45
Your brand is your reputation. And in today’s digitally driven world, news about your business—both good and bad—travels fast.
No matter your marketing strategy, consumers… Read More
2018-04-30 06:45
Beer Nuts sweet and salty peanuts first appeared on the shelves of U.S. stores in 1953—the same year the first color televisions went on sale. The world has changed a lot since then; s… Read More
2018-04-26 06:45
Amazon’s quest for global domination picked up speed last week when the company launched a feature that simplifies shopping for international customers.
Now, consumers around the world… Read More
2018-04-25 06:45
Consumers purchased over $1 trillion worth of goods via online marketplaces in 2016, according to an Internet Retailer report. That was nearly half of all e-commerce transactions globally… Read More
2018-04-23 10:10
E-commerce is expected to surge by 20 percent to become a $4 trillion market by 2020, according to Nielsen data. How can small online sellers capitalize on that double-digit growth?
Consider… Read More
2018-04-20 06:45
Investments in e-commerce technology are on the rise—but are sellers pumping cash into the wrong tools? According to a recent report from IFTTT, 60 percent of retailers have increased… Read More
2018-04-18 16:00
On eBay, there’s one thing that will increase your visibility more than anything else—positive feedback. It’s one of its core ranking factors.
That means the more positive… Read More
2018-04-13 06:45
Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether… Read More
2018-04-11 06:45
The rise of online shopping has led sellers to build out their supply chains with e-commerce fulfillment partners. But for many, the internal processes behind these arrangements are relative… Read More
2018-04-06 15:13
Twenty years ago, a young entrepreneur told The Washington Post, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” Th… Read More
2018-04-05 09:24
“If I take care of my character, my reputation will take care of itself.”
While this saying is used in reference to a person’s reputation, it can also resonate with e-comme… Read More
2018-04-04 15:32
Customer experience surveys are a vital part of every business strategy, intended to provide valuable feedback for e-commerce businesses, but difficult to master.
The trick to customer exper… Read More
2018-03-29 06:45
Nearly half of U.S. consumers (49 percent) start their product search on Amazon, according to a survey by ad and market research firm Survata. That means keywords should play a crucial role… Read More
2018-03-28 06:45
Walmart has been a household name in the U.S. since its founding in 1962. Today it has roughly 11,695 stores in 28 countries and e-commerce websites in 11 countries—and its market… Read More
2018-03-26 07:00
In 2012 Gaston Frydlewski founded Hickies, a stretchy alternative to shoelaces, because he felt there had to be a better way to tie his shoes.
Six years and two successful Kickstarter campai… Read More
2018-03-22 10:30
When you can hail a taxi from your smartphone at the push of a button, you have no excuse not to automate your feedback requests, too.
A well-known statistic in e-commerce is that 85 p… Read More
2018-03-21 08:45
To succeed in e-commerce, you must be competitive in everything you do.
Want to increase your sales and become a real force in your market or niche? Study what high-volume sellers are doing… Read More
2018-03-14 08:45
Customer feedback can make or break your eBay business.
The truth is, online reviews are now a central part of the shopping experience. According to Podium’s annual “State of Onl… Read More
2018-03-13 08:45
Anyone who’s worked in retail knows the adage “The customer is always right” all too well. For more than a century it’s been drilled into the heads of sales associate… Read More
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