A medium-sized company just hired a new IT manager who wants advice from the Slashdot community about their two remaining IT "gofers": These people have literally been here their entire "careers" and are now near retirement. Quite honestly, they do not have any experience other than reinstalling Windows, binding something to the domain and the occasional driver installation -- and are more than willing to admit this. Given many people are now using Macs and most servers/workstations are running Linux, they have literally lost complete control over the company, with most of these machines sitting around completely unmanaged. Firing these people is nearly impossible. (They have a lot of goodwill within other departments, and they have quite literally worked there for more than 60 years combined.) So I've been tasked with attempting to retrain these people in the next six months. Given they still have to do work (imaging computers and fixing basic issues), what are the best ways of retraining them into basic network, Windows, Mac, Linux, and "cloud" first-level help desk support? Monster_user had some suggestions -- for example, "Don't overtrain. Select and target areas where they will be able to provide a strong impact." Any other good advice? Leave your best answers in the comments. What's the best way to retrain old IT workers?

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