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It's Emotional! Archives - Pretium Solutions Blog


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Pretium Solutions is the premier provider of cutting-edge, sustainable and globally recognized customer service, call center and sales training, consulting and leadership programs.
2013-12-04 13:38
Today we are pleased to feature another post by guest blogger Sarah Simon.  Sarah shares a recent experience with Home Depot to showcase how a potential customer service disaster can be… Read More
2013-08-28 16:28
Today we are pleased to feature a post by guest blogger Sarah Simon.  Sarah shares a recent personal experience to demonstrate how important it is for companies to take a good hard look… Read More
2012-07-06 03:49
One of the more well-known customer service goals is delighting your customers, a self-explanatory outcome for sure, but exactly how do you go about achieving this goal?  More specifica… Read More
2012-05-09 04:07
Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog… Read More
2012-03-14 01:48
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or pr… Read More
2012-03-14 01:48
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or pr… Read More
2012-03-12 06:07
Another season of March Madness is upon us!  For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournamen… Read More
2012-02-09 05:26
Maybe I am just getting older (I am forever 29), but I miss the personal service that used to be inherent in the customer experience.  I can’t say from a former era because it&rsq&hell…Read More
2012-01-28 18:19
If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Lo… Read More
2011-11-14 21:10
We enjoy working with companies that use a robust NPS measuring system.  When measured effectively, NPS can give a company quick feedback on initiatives designed to improve customer loy… Read More

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