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Today’s leaders know that the key to success is creating and aligning resources to satisfy customers at the highest level at the lowest possible cost.  Some believe the latest organizational tool or leadership fad is the silver bullet to achieve this end. Unfortunately, these quick-fix tools and fads often result in short-term gains, and ultimately fall flat and even diminish after the leaders have moved onto the next tool. Sustainability and engagement of all employees in the continuous improvement of the business is a widespread challenge that business leaders face.