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Customer Experience Lessons Straight from the Toilets of Singapore Airport -

I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes transit at the Singapore Changi airport and I was NOT looking forward to it. Especially after missing my flight from Seoul to Kuala Lumpur (my final destination) because of the flight delays at Detroit (my origin) and then staying at the Seoul transit hotel for 9 hours. 



This post first appeared on Business Transformation & Operational Excellence Insights, please read the originial post: here

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Customer Experience Lessons Straight from the Toilets of Singapore Airport -

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