Technology is imposing hasty change, and the upsurge in automation competencies and Artificial Intelligence are the chief promoters. There is anxiety in the atmosphere as many professionals believe that the rise of smart technologies will result in unemployment on a mass level. Their concern is obvious, however if you look at history as a future predictor, you will realize that technology never steal jobs rather it creates more new jobs than those eliminated. Also, these new jobs integrating modern technology have higher value. The inception of any new technology has unique benefits for both employees and businesses.

Let’s understand it by going back to 1950s when there were huge number of telephone operators. Were the elimination of manual telephone switchboards left these people permanently unemployed? Certainly not! Many used their skills to execute much higher-level work earning hefty amount of money instead of just putting in a pair of phone plugs into a jack.

So, technology is a blessing that streamlines numerous tasks. It makes individuals smarter and more productive. Today, many companies are incorporating Artificial Intelligence to simplify work process and provide surpassing experience to customers. AI is an area of computer science that emphasizes the creation of intelligent machines that work and react like humans. It performs various tasks, including speech recognition, learning, planning and problem solving.
Earlier, AI were associated with renowned tech companies like Google and Amazon that have built popular machine learning libraries and platforms. Today, many companies are embedding artificial intelligence with business automation solution for improved work performance and efficiency.
Many companies integrate Microsoft dynamics 365 CRM systems in their work process that compile information about consumers to aid sales in managing interactions with their current and prospective consumers, and automate marketing and lead generation. By integrating with AI, these systems can give more insights from the customers’ data, thereby helping sales team and providing satisfactory services to consumers. The experts can analyze information to adjust their marketing and lead generation activities. They can understand customer intents in inquiries to automatically route leads, personalize marketing campaigns, etc. Also, AI helps business to perform predictive forecasting by analyzing customer engagement with their marketing campaign.

Earlier, all the consumer data was gathered manually, but the inception of automation system with AI has made everything easier. Now, you can collect data in a short time and have accurate details as well. Obviously, it reduced manpower, but it welcomes people whole-heartedly having skills and knowledge about CRMS and AI. There are gamut of other rewards of incorporating AI with CMS, such as:
• Reduce paper documents manipulation
• Better use of employees’ time
• Define business processes
• Make better projections
• Categorize fallow resources
• Provides new business opportunities
• Saves money
• Seamless management of decentralized teams in different time zones

Similar is the case with other technologies. Accept the ambiguity! It is essential for everybody to accept the change. New technologies are coming at a faster rate and we should be flexible. Accelerate your re-learning process and be updated with the current trends to survive and blossom in this modern dotcom world. Learn new skills, expand your capability and see new opportunities await you!

eLite BAM is built using Microsoft Dynamics 365 and has included several AI capabilities to offer convenience to business in executing all operations in a short time, thereby saving time, efforts and providing other advantages.

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