This original article was written by Steve Digioia.
A week or so ago I was again taking part in my favorite tweet chat, #custserv, hosted by Marsha Collier, Roy Atkinson, Al Hopper and Greg Ortbach that takes place every Tuesday evenings 9pm ET.
During the chat I answered a question as you can see below:
A7: One of my easiest ways to train junior managers has been to have them "walk in the customer's shoes". Amazing what you can see #custserv
— Steve DiGioia (@SteveDiGioia) January 11, 2017
It was answered by fellow chat member Nate Brown who innocently tagged Zappo’s in the tweet…
This is especially easy at @zappos, they can just pull the shoes right out of the box. #custserv https://t.co/43lCFY4XxN
— Nate Brown (@CustomerIsFirst) January 11, 2017
In the freewheeling spirit of the chat I answered Nate…
@CustomerIsFirst @zappos I can hear the rim shot now… #custserv
— Steve DiGioia (@SteveDiGioia) January 11, 2017
Lo and behold, within 1 minute we received this tweet from Zappo’s…
Continue reading…
The post Here’s Proof of the Great Zappo’s Service appeared first on Steve DiGioia and was written by Steve DiGioia.
