This original article was written by Steve Digioia.

Following in his father’s footsteps as a baker, and at the age of 23, Armando Leyva and his wife Lorely, started their own Bakery business.  Still a novice to the bakery world, Armando leaned on his father’s many years of experience as a bread master and, much to his surprise, realized the bakery was much more than just bread. Soon he and his wife would discover the many talents needed to operate a successful business. There was much to learn.

The business’s staple, bread, was the start then pastries and desserts came next. Finally, special occasion cakes and the personalized decorations that came with it rounded out the core products they so willingly shared with their customers.

The neighborhood bakery, named La Gran Via Bakery, became the place to be when in the Sunset Park section of Brooklyn NY.

Fast forward 39 years and the business is now operated by the next generation of Leyvas, Royd and Betsy.

During a trip last month to Brooklyn, my hometown, my wife suggested we stop off at her “favorite Spanish bakery” to get some treats not available in my neighborhood. How could I resist?

As we entered the store my senses were quickly met with the aroma of fresh pastry, chocolate and strong coffee. Then a friendly voice came from behind the counter, “That’s ok, that’s ok, I’ll pretend I didn’t hear that”.

As I turned around I saw

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The post Here’s How to Continually Give Great Service Even After 39 Years appeared first on Steve DiGioia and was written by Steve DiGioia.