2018-04-24 15:08
SIAM or Service Integration And Management is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them… Read More
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2018-04-24 14:51
What is an Operating Model? The term Operating Model is frequently used but what is it? It is worthwhile understanding what is meant by the term, the following definition was taken (in part… Read More
2018-01-19 08:55
In a recent market study evaluating the IT maturity of K-12 school district IT departments conducted by TeamDynamix and Kaseya, 45 percent of participants stated... (700 words in article) Read More
2017-12-01 10:15
How do you go about starting a career overseas exactly? The methods are truly endless, but we’re focusing on how ITIL can help specifically. Find out exactly how ITIL can open new opp… Read More
2017-11-27 15:00
As an ITSM professional, have you ever stopped to think about the future of the ITSM industry and how it will affect you? While you remain focused on providing high-quality service to your e… Read More
2017-11-21 12:13
With enterprise service management, you can manage the help desk needs of your IT as well as non-IT departments from within a single instance of ServiceDesk Plus... (552 words in article) Read More
2017-06-20 14:27
By Nancy Van Elsacker Louisnord Information technology service management (ITSM) is a framework for delivering technology within a business, and, while often interchanged with the Informati… Read More
2017-05-12 10:20
The transition from the military into the corporate world has just got a little easier... Msys is offering free ITIL courses, amongst other courses, at the end of May and June 2017 to both… Read More
2017-04-28 09:05
Project management is one of the most important skills that a professional can have. Effective project management helps to ensure that all tasks within a certain project are completed within… Read More
2017-03-07 11:59
Is it the smaller change that will bleed the organization ? (85 words in article) Read More
2017-02-24 10:50
It may seem obvious, but... (280 words in article) Read More
2017-02-16 13:16
It appears that some organizations are starting to realise that the SIAM model adopted some years ago when it was the fad, is not all it was cracked up to be. Organizatio… Read More
2017-01-30 12:18
Every business could benefit greatly from using technology in one way or another. A survey conducted by AT&T and the Small Business & Entrepreneurship Council, found that smartphones… Read More
2016-12-03 17:24
AXELOS is to make ITIL® Practitioner – the new certification of the world’s most widely adopted service management framework – available in German, Japanese, French and… Read More
2016-10-17 11:14
Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance… Read More
2016-10-14 12:32
February 19-22, 2017 Las Vegas – Bellagio Hotel The world’s #1 IT Service Management conference! Pink17’s theme is Communicate. Connect. Change. The event will focus o… Read More
2016-10-10 19:25
Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures? Brazilians have a good reputation worldwide for managing IT services, h… Read More
2016-10-06 12:04
Often referred to as 'must-have' or 'essential' in job adverts, the ITIL Foundation certificate can contribute to earning salaries of up to £60,000 and is currently a prerequisite of n… Read More
2016-10-04 12:58
The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security meas… Read More
2016-09-12 09:40
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended (1012 words in article) Read More
2016-09-12 09:22
It may appear to be stating the obvious but when considering a new or replacement Service Management tool it is paramount that as an organization you define your existing and/or future Servi… Read More
2016-09-06 10:42
Starting any project can’t go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How m… Read More
2016-08-23 11:13
If you are a supplier of ITIL or IT Service Management products or services, get a free listing in The ITIL Vendor Directory. (307 words in article) Read More
2016-08-23 09:21
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually… Read More
2016-08-01 12:22
As part of the continual improvement and refinement of ITIL in 2011 the ITIL V3 or version 3 books were revised following feedback from those adopting or utilising ITIL, especially around cl… Read More
2014-12-09 11:15
In this second part of the article we will look at having reached the stage where we know that we are going to proceed with a service or change request (using the ITIL Change Management proc… Read More
2014-11-21 12:15
So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about… Read More
2013-12-16 09:31
This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice question… Read More
2013-11-29 12:47
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme i… Read More
2013-09-19 16:32
iET Solutions, a global provider of software solutions for service management and software asset management, has achieved internationally recognized ITIL® 2011 certification for its… Read More
Austrian Broadcasting Company Uses ITSM Software To Monitor Transmitters At Nearly 450 Sites Nationw
2013-06-18 12:16
ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network… Read More
2013-04-19 15:30
Click here to view PDF (750Kb opens in a new window). (17 words in article) Read More
2013-04-19 15:18
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates New functionality being introduced toMacro 4's iET ITSM software includes… Read More
2013-04-04 16:59
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcas… Read More
2013-03-26 10:17
UPDATE 18th APRIL 2013 On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration. It has now come to light tha… Read More
2013-03-15 10:03
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabl… Read More
2013-03-05 11:08
Define 1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical ser… Read More
2013-01-07 09:28
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series o… Read More
2013-01-07 09:22
ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC ! ITIL needs to work for your organization and not the other way round… Read More
2012-12-07 09:31
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'. The alarm bells are starting to ring. One of the fundamental strengths of ITIL… Read More
2012-12-03 10:24
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level i… Read More
2012-12-03 09:57
ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia. Navvia reflects the evoluti… Read More
2012-12-03 09:35
We are often asked what is the difference between a Change and a Release... A release is simply a large, complex change that may require a significant management into the production… Read More
2012-12-02 14:08
ITIL Intermediate Service Operation (SO) and ITIL Intermediate Service Transition (ST) examinations will be available in Brazilian Portuguese from Monday 3rd December 2012. ITIL Int… Read More
2012-11-23 14:19
So you have the ITIL Certificate(s) and the ITIL Implementer 'T-shirt', but have you considered becoming an ITIL Author and adding an ITIL book to your trophies? If the answer is ye… Read More
2012-11-09 08:44
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the org… Read More
2012-10-01 12:08
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multi… Read More
2012-07-02 18:25
Civil Service Employees Pension Fund (CSEPF) IT Management needed improvement in following IT Service Management Areas : Need to enhance employee service response time for its IT Help Des… Read More
2012-07-02 18:09
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primari… Read More
2012-04-18 17:49
17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when… Read More
2012-03-28 13:54
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information… Read More
2012-03-14 17:57
From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination. The average percentage who passed was 88%, which equates to roughly 197,660… Read More
2012-03-07 17:56
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and author… Read More
2012-02-21 10:06
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrat… Read More
2012-02-20 11:33
Author: itSMF UK Publisher: TSO (The Stationery Office) Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation H… Read More
2012-02-20 11:21
A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook. Following on from the release of the revised ITIL 2011 core publications, the ITIL… Read More
2012-01-30 14:46
IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pa… Read More
2012-01-23 11:09
The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO… Read More
2012-01-04 19:00
On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take. We must confess that the ITIL Qualification Scheme may appear some… Read More
2011-12-05 12:15
With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question… Read More
2011-11-28 12:48
17 November 2011, High Wycombe, Buckinghamshire, UK TUI InfoTec has drastically improved its IT Service Management (ITSM) by focussing on customer needs and implementing cultural ch… Read More
2011-11-11 08:15
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL)… Read More
2011-11-03 08:38
WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defe… Read More
2011-11-03 08:35
UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET devel… Read More
2011-10-31 09:40
James Gay, CEO, ICCM Solutions Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten peopl… Read More
2011-10-28 11:27
UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices. T… Read More
2011-10-25 11:21
Having studied and applied ITIL over many years, I have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council s… Read More
2011-10-24 11:30
From ILX... Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individua… Read More
2011-10-21 13:53
The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available s… Read More
2011-10-19 19:00
In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the deliv… Read More
2011-10-18 12:34
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway. The number of stipulated requirements has increased from 210 to 406 therefo… Read More
2011-10-17 09:59
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings pu… Read More
2011-10-17 09:51
Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions wi… Read More
2011-10-07 10:34
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost s… Read More
2011-10-07 10:20
Following the publication of the updated ITIL Core Publications on August 23rd 2011, entitled ITIL 2011, a series of frequently asked questions have been identified. In an effort to address… Read More
2011-10-04 09:43
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables… Read More
2011-10-04 09:34
Capabilities that speed up employee and contractor onboarding will be displayed. Atlanta, Ga. - October 3, 2011 - PMG.net Inc., the technology leader for enterprise service catalog… Read More
2011-09-29 12:29
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Busi… Read More
2011-09-23 17:17
Deutsche Bank having partnered with Tata Consultancy Services (TCS) who will deliver a global application service desk, service operations and all other IT Infrastr… Read More
2011-09-16 17:28
Having developed the ISO/IEC 20000 standard and certification scheme, based upon its knowledge and experiences of ITIL, the information technology Service Management Forum or better known as… Read More
2011-09-12 16:50
Sept 2011: Reading, UK -Northgate Information Services has been awarded a seven year IT managed service contract by Reading Borough Council, worth £75.6 million ($121.8m). &nbs&hell…Read More
2011-09-09 14:29
Well if you have ever wondered what the differences and similarities are between ITIL and Business Information Services Library or BiSL then this white paper is for you. ITIL provid… Read More
2011-09-06 15:04
ITIL and Internal Revenue Service (IRS) - Audit findings USA: The Treasury Inspector General for Tax Administration (TIGTA) has… Read More
2011-08-30 09:31
TORONTO, August 22, 2011 - Consulting-Portal, a leading IT Service Management (ITSM) firm, is announcing the immediate availability of ITOptimizer Version 2.0. This Software as a Se… Read More
2011-08-19 16:04
ITIL 2011 ("ITIL v4") provides the latest updates to ITIL v3. The hardcopies of the core or lifecycle publications were made available at the end of July. On the 23rd August 2011, p… Read More
2011-08-15 12:32
Texas, August 2011. Business process reengineering events have been utilized to refine internal processes and improve the ability to provide comprehensive information technology services to… Read More
2011-08-15 10:04
LONDON - Wednesday 10th August 2011 - ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its updated ITIL® 2011 courses to… Read More
2011-08-12 10:50
The recent ITIL 2011 improvements came about following the information collected from the ITIL community as they used the Core Publications. As one might e… Read More
2011-08-12 10:48
Melco Crown Entertainment Limited, a developer and owner of casino gaming and entertainment resort facilities focused on the Macau market in China - often referred to as 'The Las Vegas of th… Read More
2011-08-12 10:37
The Office of Government Commerce (OGC), who are the owners of ITIL and Prince2 amongst other products, has been brought under the control of the UK Government Cabinet Office and are now par… Read More
2011-08-10 08:21
Industry analysts note dominant ServiceNow market share in SaaS for IT SAN DIEGO - Aug. 9, 2011 - ServiceNow, the creators of SaaS for IT, today announced it has passed $125 million… Read More
2011-08-09 19:47
Here at ITILnews we found the following information fascinating. The graphs have been produced by an organization that looks at thousands of job sites and millions of jobs. As you w… Read More
2011-08-08 15:15
The formal review involves extensive consultation with a broad selection of stakeholders, including Accredited Training Organizations (ATOs), trainers, Examination Institutes (EIs), students… Read More
2011-08-07 15:27
Following the recent disasters in New Zealand and Japan, the APM Group, The ITIL Accreditor, has announced the following extensions for candidates in each country: Manag… Read More
2011-08-04 07:55
The publication of the updated ITIL Core Publications on Friday 29th July 2011, entitled ITIL 2011, has resulted in the ITIL Glossary of Terms to be updated and translated accordingly. Six l… Read More
2011-08-02 12:55
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates... ITIL Servi… Read More
2011-08-01 10:08
ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that h… Read More
2011-07-26 15:24
The current global economic climate remains tense with many organizations and individuals reluctant to invest or spend. The knock-on effect is that the job markets are somewhat subdued. &nb&hell…Read More
2011-07-26 15:19
ITILnews.com has recently launched it's jobs board for you to post your ITIL and IT jobs, FOR FREE. Simply visit the link below, add the job details and submit your job. We wi… Read More
2011-07-26 15:08
25 July 2011 - ControlCircle, a UK operations centre has attained International Organisation for Standardisation ISO/IEC 20000:20005 certification. Carmen Carey, CEO ControlCircle c… Read More
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